Extended Business Services

Extended Business Services is a telemarketing and lead generation company based in Bethlehem, Pennsylvania, in the USA. Its agents make outbound calls to decision makers so that client sales teams can spend their time on live opportunities. Lead generation is described as the main service.

Services

• Lead generation: live calls to target decision makers to find new sales prospects.
• Inbound and outbound telemarketing: call centre handling of both incoming and outgoing calls.
• Sales appointments: qualified appointments sent to the client by email or fax each day.
• Business intelligence gathering: calls used to collect feedback and information for later campaigns.
• Pilot campaigns: a short trial programme, with training for three or more call centre specialists.

Clients

The company focuses on B2B clients and says it works without restrictive contracts or long-term commitments. It stresses human conversation over automatic dialling.

Key facts

• Based in: Bethlehem, Pennsylvania, USA
• Focus areas: Sales, service and support for internal and external customers
• Contract terms: No long-term commitment required