Ibex

Ibex is a customer experience (CX) outsourcing company that manages an estimated 138 million client interactions each year on behalf of its customers. Its services span outsourced customer care, online customer acquisition through search and social advertising, and all-channel digital customer outreach, alongside survey and feedback analytics delivered through email, text and web channels together with data analytics and visualisation. The company describes its clients as ranging from startups and scale-ups to larger established businesses, and says it aims to help protect client investment, manage financial and operational risk, and support return on investment. The site also references a recent expansion into Egypt intended to support multilingual customer experience delivery across the Europe, Middle East and Africa region.