CALLCARE

CALLCARE, also written CallCare, is a UK outsourced contact centre that answers calls and handles customer contact for other organisations around the clock. It works by phone, email, live chat and SMS, acting as an extension of the client's own team.

What CALLCARE offers

• Customer service and call answering: calls answered, transferred to the right person or taken as messages, including overflow and absence cover.
• 24/7 helpdesk and IT support: round-the-clock helpdesk work and outsourced IT support.
• Order taking and sales: order handling, outbound sales and lead generation.
• Live chat support: outsourced chat handling for websites.
• Business continuity: disaster recovery cover so customers are still answered when things go wrong.
• Emergency call outs and reception: engineer and maintenance dispatch, plus secretary and receptionist services.

Who it works with

CALLCARE works with professional services firms, healthcare providers including primary care, facilities management companies, and banks, insurers and other regulated financial firms. Published case studies include NatWest Rooster Money and Old Mutual Fund Managers.

Key facts

• Based in: United Kingdom
• Financial services work: since 1998
• Regulation: FCA authorised
• Certification: ISO 27001