BPO Service Company

First Call BPO

Indian contact centre and outsourcing firm handling voice and non-voice customer work for telecom, banking and insurance

Write a review

Visit Website Get a quoteRequest a demo / quote Write a Review

Own this listing? Claim it

TrustList summary

First Call BPO, trading as Firstcall Teleservices, runs outsourced contact centre operations covering calls, chats and support tickets. The company was incorporated in 2011 and offers business process, knowledge process and legal process outsourcing. Its site highlights the Indian telecom, banking and insurance sectors, and it recruits agents across several Indian languages.

What First Call BPO does

Voice support: inbound and outbound call handling, including large and unpredictable call volumes.
Non-voice support: chat, email and ticket handling for client customers.
KPO and LPO: knowledge and legal process outsourcing alongside the core BPO work.
Agent training: regular process and skills training run by in-house trainers.
Infrastructure and security: managed facilities and controls for client processes.

Who it works with

The firm lists telecom, banking, financial services and insurance as its main sectors. It says outsourcing lets clients concentrate on core work while it looks after productivity and quality of service.

Key facts

Founded: 2011
Managing Director: Deepak Bansody
Languages: English, Hindi, Telugu, Kannada, Tamil, Malayalam and Marathi among its agent languages

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

First Call BPO is ranked on 4 TrustList rankings: #16 on 1, #28 on 1, #30 on 1 and #41 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. First Call BPO has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 4 rankings

#16of 96
Insurance
It is one of 18 here listing outsourcing.
Its profile: “Its site highlights the Indian telecom, banking and insurance sectors, and it recruits agents across several Indian languages.”
Of the top 72 here, 48 also cover medical and 28 also cover medical billing; 5 also work in United States and 4 also work in Florida.
Behind Gulf South HealthCare Management, ahead of Enchantment Medical Billing.
#28of 87
Training
It is one of 10 here listing insurance.
Its profile: “- Agent training: regular process and skills training run by in-house trainers.”
Of the top 72 here, 24 also cover outsourcing and 15 also cover call center; 3 also work in Dubai and 3 also work in Asia.
Behind Fast Track Medical Billing LLC, ahead of Fresh Flow Business Services.
#30of 57
India
It is one of 10 here listing insurance and one of 26 here listing outsourcing.
Of the 57 here, 12 also cover retail and 12 also cover security; 5 also work in Chennai and 2 also work in Hyderabad, Telangana, India.
Behind IGT Solutions, ahead of Capline Services.
#41of 194
Outsourcing
It is one of 9 here listing insurance.
Its profile: “The company was incorporated in 2011 and offers business process, knowledge process and legal process outsourcing.”
Of the top 65 here, 9 also cover insurance and 9 also cover accounting; 3 also work in York and 2 also work in Hyderabad, India.
Behind Gulf Contact Centers, ahead of BPO Nextdoor.