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BPO Service Company

First Call BPO

Indian contact centre and outsourcing firm handling voice and non-voice customer work for telecom, banking and insurance

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About First Call BPO

First Call BPO, trading as Firstcall Teleservices, runs outsourced contact centre operations covering calls, chats and support tickets. The company was incorporated in 2011 and offers business process, knowledge process and legal process outsourcing. Its site highlights the Indian telecom, banking and insurance sectors, and it recruits agents across several Indian languages.

What First Call BPO does

  • Voice support: inbound and outbound call handling, including large and unpredictable call volumes.
  • Non-voice support: chat, email and ticket handling for client customers.
  • KPO and LPO: knowledge and legal process outsourcing alongside the core BPO work.
  • Agent training: regular process and skills training run by in-house trainers.
  • Infrastructure and security: managed facilities and controls for client processes.

Who it works with

The firm lists telecom, banking, financial services and insurance as its main sectors. It says outsourcing lets clients concentrate on core work while it looks after productivity and quality of service.

Key facts

  • Founded: 2011
  • Managing Director: Deepak Bansody
  • Languages: English, Hindi, Telugu, Kannada, Tamil, Malayalam and Marathi among its agent languages

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-11. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
2011 (15 years) evidence sent

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