Direct Line

Direct Line - Phone Answering Services provides live telephone answering and call centre cover for businesses in the United States, day and night. Operating since 1979, it puts human agents on a client's line, backed by call routing tools and a mobile app for checking messages.

What Direct Line - Phone Answering Services does

• 24-hour live answering: callers reach a real person whatever time they ring.
• After-hours answering and dispatch: cover outside office hours, with urgent and emergency calls passed to on-call staff.
• Virtual receptionist: call transfers and message taking in the client's name.
• Employee attendance lines: a hotline for staff to report absences.
• Bilingual answering: round-the-clock support in more than one language, plus interactive voice response.
• Secure medical answering: HIPAA compliant messaging for healthcare clients.

Customers and markets

It lists plumbers, HVAC firms, electricians, roofers, landscapers, law offices, IT support firms, real estate, finance and insurance, medical and eldercare providers, non-profits and government agencies among the sectors it serves.

Key facts

• Operating since: 1979
• Compliance: HIPAA compliant secure messaging
• Tools: mobile app, web portal, CRM and website integration