BPO Service Company

Direct Line

A US live answering and call centre service covering after-hours calls, dispatch and virtual reception around the clock

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TrustList summary

Direct Line - Phone Answering Services provides live telephone answering and call centre cover for businesses in the United States, day and night. Operating since 1979, it puts human agents on a client's line, backed by call routing tools and a mobile app for checking messages.

What Direct Line - Phone Answering Services does

24-hour live answering: callers reach a real person whatever time they ring.
After-hours answering and dispatch: cover outside office hours, with urgent and emergency calls passed to on-call staff.
Virtual receptionist: call transfers and message taking in the client's name.
Employee attendance lines: a hotline for staff to report absences.
Bilingual answering: round-the-clock support in more than one language, plus interactive voice response.
Secure medical answering: HIPAA compliant messaging for healthcare clients.

Customers and markets

It lists plumbers, HVAC firms, electricians, roofers, landscapers, law offices, IT support firms, real estate, finance and insurance, medical and eldercare providers, non-profits and government agencies among the sectors it serves.

Key facts

Operating since: 1979
Compliance: HIPAA compliant secure messaging
Tools: mobile app, web portal, CRM and website integration

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

Direct Line is ranked on 5 TrustList rankings: #8 on 1, #9 on 1, #11 on 2 and #25 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Direct Line has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 5 rankings

#8of 11
California
It is one of 2 here listing front and HIPAA compliant.
Of the 11 here, 8 also cover medical and 5 also cover property; 2 also work in San Francisco and 2 also work in United States.
Behind Forward Leap Marketing, ahead of GoldenComm.
#9of 25
Messaging
It is one of 2 here listing residential and one of 5 here listing property.
Its profile: “- Secure medical answering: HIPAA compliant messaging for healthcare clients.”
Of the 25 here, 9 also cover call center and 5 also cover information technology; 2 also work in California and 2 also work in Nice.
Behind Digital Marketing Strategies, ahead of Direct Line Tele Response.
#11of 218
Medical
It is one of 5 here listing messaging and one of 6 here listing call center.
Its profile: “- Secure medical answering: HIPAA compliant messaging for healthcare clients.”
Of the top 60 here, 18 also cover medical billing and 17 also cover insurance; 3 also work in Florida and 2 also work in Phoenix.
Behind ebix inc., ahead of Absent Answer.
#11of 29
Property
It is one of 10 here listing medical.
Of the 29 here, 9 also cover security and 7 also cover outsourcing; 2 also work in Louisiana and 2 also work in Dallas.
Behind Concinnity, ahead of Direct Line Tele Response.
#25of 16
Canada
It is one of 2 here listing HIPAA compliant and one of 3 here listing front.
Of the 16 here, 9 also cover business services and 7 also cover financial services; 2 also work in Ottawa and 2 also work in Montreal.
Behind LGG Media, ahead of 3C Contact Services.