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BPO Service Company

Direct Line Tele Response

A telephone answering firm offering live call handling, emergency dispatch and bilingual call centre support to US businesses

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About Direct Line Tele Response

Direct Line Tele Response operates a live answering service and call centre that picks up calls for client businesses at any hour. The operation dates back to 1979, and its agents answer as the voice of each client while a mobile app keeps owners updated on messages and call activity.

What Direct Line Tele Response offers

  • Round-the-clock answering — live agents on the phones every hour of every day.
  • Emergency dispatch — urgent calls routed straight to the right on-call person.
  • Overflow and call centre cover — extra capacity for busy periods, plus lead capture, order entry and bookings.
  • Bilingual services — answering, call centre work and interactive voice response in two languages.
  • Messaging and monitoring — secure interactive messaging, two-way texting, enhanced voicemail and alert monitoring.

Who it works with

Its industry list covers trades such as HVAC, electrical, roofing, plumbing and tree services, along with law offices, medical and eldercare providers, e-commerce order desks, real estate, government agencies and small businesses generally.

Key facts

  • Answering calls since: 1979
  • Healthcare: HIPAA compliant secure messaging
  • Integrations: CRM, website and web portal access, custom reporting

Profile written by TrustList from the business's own published information, Sep 2026.

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Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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