BPO Service Company

Direct Line Tele Response

A telephone answering firm offering live call handling, emergency dispatch and bilingual call centre support to US businesses

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TrustList summary

Direct Line Tele Response operates a live answering service and call centre that picks up calls for client businesses at any hour. The operation dates back to 1979, and its agents answer as the voice of each client while a mobile app keeps owners updated on messages and call activity.

What Direct Line Tele Response offers

Round-the-clock answering: live agents on the phones every hour of every day.
Emergency dispatch: urgent calls routed straight to the right on-call person.
Overflow and call centre cover: extra capacity for busy periods, plus lead capture, order entry and bookings.
Bilingual services: answering, call centre work and interactive voice response in two languages.
Messaging and monitoring: secure interactive messaging, two-way texting, enhanced voicemail and alert monitoring.

Who it works with

Its industry list covers trades such as HVAC, electrical, roofing, plumbing and tree services, along with law offices, medical and eldercare providers, e-commerce order desks, real estate, government agencies and small businesses generally.

Key facts

Answering calls since: 1979
Healthcare: HIPAA compliant secure messaging
Integrations: CRM, website and web portal access, custom reporting

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Direct Line Tele Response rankings

Direct Line Tele Response is ranked on 2 TrustList rankings: #9 on 1 and #14 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Direct Line Tele Response has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 2 rankings

#9of 12
Messaging
It is the only one of the 12 here listing eCommerce and non profit.
Its profile: “- Messaging and monitoring: secure interactive messaging, two-way texting, enhanced voicemail and alert monitoring.”
Of the 12 here, 9 also cover call center and 7 also cover medical; 2 also work in United States and 2 also work in California.
Behind Direct Line, ahead of j2 Group.
#14of 18
Property
It is the only one of the 18 here listing manufacturing and one of 2 here listing government.
Of the 18 here, 9 also cover security and 7 also cover outsourcing; 2 also work in Nice and 2 also work in Florida.
Behind Direct Line, ahead of EMBR.