Call Experts

Call Experts is an American phone answering service that has worked for more than 40 years. Its agents, supported by AI, pick up calls around the clock, take messages, qualify leads and route urgent calls to on-call staff for businesses in over 25 industries.

What Call Experts offers

• Message taking and call transfer — live answering with message summaries sent by SMS and email.
• Appointment setting — booking callers straight into a client's schedule.
• On-call management and emergency dispatch — routing urgent calls to the right person at any hour.
• Lead qualification — screening new callers so clients capture more enquiries.
• Human plus AI agents — AI voice agents working alongside staff.
• Client portal and reporting — a self-service portal for account details, reports and on-call schedules, with custom integrations.

Who it works with

It serves healthcare providers, with HIPAA-compliant handling, as well as home services firms such as HVAC and plumbing, professional services and franchise businesses. Past clients include a college information line and a state wildlife agency's harvest check programme.

Key facts

• Based in: United States
• Experience: more than 40 years
• Hours: 24/7/365
• Compliance: HIPAA