Hartley and Associates

If you plan to close your office and need additional support from us, please let us know We will need the dates of your closure, any additional special instructions, and who you’d like us to contact for administrative updates Please call us at 707-571-7000 or 866-595-2937

Hartley and Associates Answering Service Providing call coverage when needed to ensure your urgent patient and hospital calls are handled with care and efficiency Since we operate 24/7/365, we can handle all of your after-hours, lunch, and daytime-overflow calls Learn More Providing courteous, professional service to ensure you never miss an important call HIPAA/HITECH compliant equipment and trained staff – to meet all privacy rules and regulations Learn More Providing courteous, professional service to your callers while you focus on getting the job done Learn More Providing caring, efficient support for you, your clients, and their cherished pets We will free you from phone-call interruptions giving you more time to focus on animal care Learn More If your business promises round-the-clock response, your urgent calls must be taken care of promptly and accurately Learn More Our property management answering service will screen calls according to each clients’ specific instructions, dispatching urgent calls  immediately and saving non-urgent messages for the next business day Learn More With the growth in our aging population, in-home care is an expanding and vital business for the compassionate care of our seniors It is a very competitive industry and you cannot afford to miss a call from a potential new client Learn More For any law office that can’t afford to miss a call, Hartley’s is an efficient and cost-effective solution We provide professional, courteous customer service without the expense and hassle of hiring more staff Learn More If you own a growing business, you can’t be all places at once AND answering every phone call You need to use your time wisely You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person Learn More Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring Learn More Any business that promises round-the-clock response must ensure urgent calls are answered and processed efficiently These include:  IT support, property management, private security, vending-machine companies, HVAC companies, plumbers…to name a few Learn More

Never Miss Another Call

At Hartley and Associates, we understand how important your business communications are; so we continuously invest in our people and our technology to provide you with the best service possible

PROTECTED HEALTH INFORMATION – WE’VE GOT YOU COVERED

Medical practices are auditing nearly every aspect of their operations to ensure HIPAA compliance regarding the security of protected health information (PHI) Hartley and Associates, serving the medical community, must leverage best practices and technology to ensure that our messaging protocols withstand HIPAA compliance scrutiny

At Hartley and Associates, our staff and office are HIPAA trained and compliant In addition our technology offers HIPAA compliant text messaging to ensure confidential information remains confidential

Give us a call today and let us show you how we can help you meet HIPAA standards in your practice

A Cost-effective Alternative to Hiring

Many businesses, large and small, often require additional staffing to help with the phones, but don’t necessarily need or want to hire another full or part-time employee Some of our clients are small businesses that have little or no staff, they might not have a regular office, but need their callers to receive excellent customer service Hartley’s Answering Service provides that additional bump in staffing at a fraction of the cost of hiring

WHY IT’S Time to Hire a Local Answering Service

Emergency Answering Service: How to Help Define What an Emergency is to Your Clients and Customers

It’s Time to Transition to a Virtual Office Answering Service

Looking to Cut Operations Costs? An Answering Service Can Help!

Qualities to Look for in an Emergency Answering Service

The Benefits of a Medical Answering Service

If you own a growing business, you can’t be all places at once AND answering every phone call You need to use your time wisely You also need to make sure that when your phone rings, someone answers…not an answering machine or voicemail system, but a real person Otherwise, the caller will likely just call the next company in their Google search