Cymphony

Cymphony handles customer contact on behalf of other businesses, answering phone calls, web chats and social media messages. It is a UK provider, and its services cover small, medium and large companies that want trained staff to deal with callers around the clock.

What Cymphony does

• Telephone answering: calls picked up by trained assistants at any hour, every day of the year.
• Managed live chat: staff respond to website chat and follow up new leads.
• Virtual personal assistants: a dedicated assistant service shaped around each client.
• Appointment booking: outsourced booking that fits a client's existing process.
• Outsourced customer service: call centre cover for customer enquiries.
• Lead qualification: screening of incoming enquiries, offered under the name Lead2Success.

Who it works with

Cymphony serves firms of every size that want to pass calls, chats and bookings to an outside team. It publishes customer case stories and a weekly insights page with advice on outsourcing communications.

Key facts

• Based in: United Kingdom
• Hours: 24/7, all year
• Channels: phone, live chat, social media