CAT Technologies

CAT Technologies runs contact centre and business process outsourcing work for companies that need to handle customer contact at scale. Alongside call handling, it sells a newer line of AI-based services in digital marketing, analytics and customer experience advice.

What CAT Technologies offers

• Customer service and telemarketing: inbound and outbound calling handled by its contact centre teams.
• Tele-collections: debt collection by phone, backed by predictive models.
• Back office: administrative and document management tasks.
• Digital marketing and lead generation: inbound marketing campaigns to find new customers.
• Customer experience consulting: journey-based digital transformation plans for different kinds of consumer.
• Technology tools: an omnichannel engagement platform, business intelligence, voice analytics and chatbots.

Clients

It serves corporate clients across several industry verticals, routing their customers through phone and digital channels. Part of its material is written in Spanish.