CsMena - BPO Service Company
CsMena
CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry Our call center offers the highest standards for incoming and outgoing calls We have also made massive investments in staff training to ensure that our clients get the best service We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients
King Abdullah The 2nd St Building No 181, Beside Khalda Circle, Amman – Jordan Email: info@csmena com Phone: +962 6 5300999 Phone 2: +962 79 0300999 Join Our Team: hr@csmena com
We have experience in different sectors We have large international clients portfolio Our quality measures to maintain and achieve our clients KPIs We have a high customer retention rate because of our support
CsMena is one of the leading and most equipped call center service providers in Jordan We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients Helping our clients achieve their goals automatically pushes us to higher heights
Outsourcing business process operations are cost-effective for any business as it increases revenue and frees up working capital At CsMena we provide BPO based on the best international practices and cost-effective strategy
Based on the best practices, we enable access to real-time and historical data, and we offer comprehensive quality control management based on our analytics, which includes quality planning, quality planning, quality assurance, and quality control with an emphasis on continuous improvement in areas of development
Our recruiting strategies, procedures, systems, and tools are all carefully developed and targeted to shorten the time it takes to locate, recruit, and hire qualified people
Our leadership team believes that partnerships must be earned and will do everything possible to provide you and your customers with an exceptional client and customer experience
We implement outsourced services programs that help eCommerce clients get closer to their customers while reinforcing customer loyalty
From Customer Support to order processing at CsMena we provide immediate and appropriate support across various channels
CsMena as a BPO service provider offering customized solutions to the healthcare industry helping them with customer relations and administrative challenges CsMena has been created over the past couple of years and is changing the way phone orders are handled
When your customers expect Real-time responses, expert knowledge, and multilingual agents, then outsourcing to CsMena is the right choice
At CsMena we can help you in fundraising related activities, back-office support, IT, and many other domains
CsMena can operate and handle logistic companies’ customer service, back-office support, document processing or phone-based customer contact
