CsMena

CsMena runs call centre and outsourcing operations from Amman, Jordan. Set up in 2018, it handles inbound and outbound customer contact in several languages for clients in the Gulf states, the wider Middle East and Europe. Contact is managed across phone, email, chat, web and social media channels.

What CsMena offers

• Contact centre management: running inbound and outbound call and message handling for clients.
• Business process outsourcing: taking on back-office and customer operations.
• Content moderation: reviewing user content for online platforms.
• HR outsourcing: human resources services delivered on the client's behalf.
• Facility rental: providing equipped space for clients' own teams.

Who it works with

Startups and small, mid-sized and large companies, mainly in e-commerce and retail, telecoms, healthcare and hospitality. It also lists NGOs, restaurants, travel and tourism, and logistics.

Key facts

• Based in: Amman, Jordan
• Founded: 2018
• Markets: Gulf countries, Middle East and Europe
• Channels: phone, email, chat, web and social media