BPO Service Company

Cosmos Call Center

Spanish call centre running customer care, lead generation, surveys and back-office outsourcing for companies

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TrustList summary

Cosmos Call Center is a Madrid-based contact centre that takes on customer-facing and back-office work for other companies. It runs operations from centres in Spain, Romania, Morocco and Paraguay, and handles contact across several channels and languages.

What Cosmos Call Center does

Customer service: round-the-clock support in several languages by phone, email, WhatsApp, SMS, chat and bots.
Lead generation and telesales: outbound calling to book sales appointments and sell by phone.
Market research: surveys and research projects run on behalf of clients.
Back-office outsourcing: CRM administration, collections and other routine tasks handed over by the client.
Database cleaning: checking and correcting customer records.
Event confirmations: calling guests to confirm attendance at events.

Customers and markets

Testimonials on its site come from Accenture, for market research work; from Leclerc, for whose own-brand products in Spain it has handled customer care for around five years; and from the Starlite Marbella festival, where it covered customer service and ticket sales in three languages, English among them.

Key facts

Based in: Madrid, Spain
Centres: Spain, Romania, Morocco and Paraguay
Languages: multilingual service, including English

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Ticketing
Call Center
De

Rankings

Cosmos Call Center is ranked on 1 TrustList ranking at #22.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Cosmos Call Center has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

#22of 78
Call center
It is the only one of the top 55 here listing ticketing.
Its profile: “Cosmos Call Center is a Madrid-based contact centre that takes on customer-facing and back-office work for other companies.”
Of the top 55 here, 22 also cover outsourcing and 14 also cover medical; 3 also work in United States and 2 also work in Jaipur, India.
Behind CallNet Call Center Services, ahead of CyfutureBPO.

As of 2026-10-31. Organic ranks only; sponsored placements are never ranks. How TrustList ranks