Arise Virtual Solutions

Arise Virtual Solutions runs the Arise platform, which links companies with a network of independent experts and service partners who work remotely. Brands use it to add capacity without hiring staff, from customer care to the human feedback that AI models need. It grew out of work-from-home customer support and now also covers AI data operations.

What Arise Virtual Solutions does

• CX support: omnichannel contact centre support that can be scaled up quickly on demand.
• AI data operations: human-in-the-loop work such as RLHF, annotation, evaluation and model training feedback from certified experts; its Halo capability applies this to enterprise AI programmes.
• Business services: enterprise orchestration of flexible, expert-led work.
• Capacity planning: intraday flexibility for launches and busy periods.

Clients

Clients quoted on its site include fintech firms, a cruise line, a travel and leisure brand, and Fortune 500 healthcare and fintech companies. Its older materials also mention banking and financial services and gaming.

Key facts

• Network: it cites 150,000 experts and service partners
• Model: remote gig-based work rather than traditional recruitment
• Recognition: its site reports five Stevie Awards for sales and customer service