Force Plus

Force Plus is a French outsourcing company that handles sales and customer contact work for business-to-business clients. Its services cover finding new leads, following them up by phone, and running technical and consumer support lines.

Services

• Lead generation: inbound, outbound and search marketing plus email campaigns to produce B2B leads.
• Lead management: telesales of spare parts and services, and follow-up calls on quotes already sent.
• Telephone prospecting: outbound calling, phone and digital nurturing, B2B satisfaction surveys and mapping of key accounts.
• Technical support centre: outsourced technical assistance, including for HVAC installers and the building trade.
• Customer service: multichannel after-sales service, consumer hotlines and 24/7 on-call cover.

Who it works with

B2B companies, including manufacturers, distributors and e-commerce sellers, and firms in climate engineering and household appliances.

Key facts

• Country: France
• Language: French