InoVA Local

InoVA Local supplies remote administrative staff to local service businesses, especially cleaning and other home service companies. Its team says it is made up of business owners who understand day-to-day operations. Assistants are matched to a client's brand voice, workflow and working hours.

Services

• Phone handling: incoming and outgoing calls, plus voicemail management.
• Sales follow-up: responding to calls and online leads quickly.
• Scheduling: calendars and coverage so appointments are handled, with bookings entered directly into booking software.
• Team management: organising a crew's day, from scheduling to support.
• Admin and billing: inbox management, paperwork, invoices and payments.

Who it works with

Home service companies. Its admins are trained on tools such as Jobber, MaidCentral and Booking Koala.

Key facts

• Staffing: US-based virtual admins
• Billing basis: time is logged only while the admin works on a client's tasks
• Extras: a business efficiency quiz on its site