BPO Service Company

CCS

US answering service and contact centre covering calls, chat and dispatch around the clock, plus outsourced IT

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TrustList summary

CCS - Customer Contact Services runs outsourced phone and messaging support for organisations ranging from single-doctor practices to very large enterprises. Founded in 1972, it operates from the United States, offers bilingual support and works to HIPAA requirements.

What CCS - Customer Contact Services does

24/7 answering service: full-time, after-hours, weekend, overnight and holiday call cover.
Virtual receptionists: live staff handling calls and scheduling on a client's behalf.
Contact centre outsourcing: inbound call handling and blended BPO programmes with quality checks and coaching.
Live chat and bilingual support: chat cover and Spanish-language answering.
Dispatch: emergency maintenance and logistics dispatch that plugs into client workflows.
IT services: managed IT and consulting through its TechFIT division.

Who it serves

Case studies cover a nonprofit health plan, property managers, a logistics firm, a law firm, an HVAC contractor, a multi-site dental group and a consumer electronics brand. Medical and real estate offices and small businesses are also served.

Key facts

Founded: 1972
Based in: United States
Compliance: HIPAA-compliant
Languages: English and Spanish

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Rankings

CCS is ranked on 5 TrustList rankings: #6 on 1, #13 on 2 and #15 on 2.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. CCS has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 5 rankings

On 2 of these it sits behind Dexcomm, ahead of Datrose.

#6of 218
Medical
It is the only one of the top 60 here listing IT consulting and service management.
Its profile: “Medical and real estate offices and small businesses are also served.”
Of the top 60 here, 18 also cover medical billing and 17 also cover insurance; 3 also work in United States and 3 also work in California.
Behind Anser-fone, ahead of BusComm Incorporated.
#13of 194
Outsourcing
It is one of 10 here listing call center and one of 11 here listing medical.
Its profile: “- Contact centre outsourcing: inbound call handling and blended BPO programmes with quality checks and coaching.”
Of the top 65 here, 11 also cover medical and 10 also cover call center; 3 also work in York and 2 also work in Hyderabad, Telangana, India.
Behind BSD-Communication Center, ahead of Five Star Call Centers.
#13of 15
United states of america
It is one of 10 here listing outsourcing.
Of the 15 here, 11 also cover web development and 11 also cover eCommerce; 2 also work in Texas and 2 also work in Atlanta.
#15of 76
Consulting
It is the only one of the top 65 here listing IT consulting and service management.
Its profile: “- IT services: managed IT and consulting through its TechFIT division.”
Of the top 65 here, 15 also cover outsourcing and 12 also cover internet; 2 also work in San Francisco and 2 also work in Jaipur, India.
Behind Cardea, ahead of Conquest Communications Group.
#15of 14
United states
It is the only one of the 14 here listing IT consulting and service management.
Its profile: “Founded in 1972, it operates from the United States, offers bilingual support and works to HIPAA requirements.”
Of the 14 here, 8 also cover property and 8 also cover security; 3 also work in Florida and 3 also work in Nice.