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BPO Service Company

CCS

US answering service and contact centre covering calls, chat and dispatch around the clock, plus outsourced IT

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About CCS

CCS - Customer Contact Services runs outsourced phone and messaging support for organisations ranging from single-doctor practices to very large enterprises. Founded in 1972, it operates from the United States, offers bilingual support and works to HIPAA requirements.

What CCS - Customer Contact Services does

  • 24/7 answering service: full-time, after-hours, weekend, overnight and holiday call cover.
  • Virtual receptionists: live staff handling calls and scheduling on a client's behalf.
  • Contact centre outsourcing: inbound call handling and blended BPO programmes with quality checks and coaching.
  • Live chat and bilingual support: chat cover and Spanish-language answering.
  • Dispatch: emergency maintenance and logistics dispatch that plugs into client workflows.
  • IT services: managed IT and consulting through its TechFIT division.

Who it serves

Case studies cover a nonprofit health plan, property managers, a logistics firm, a law firm, an HVAC contractor, a multi-site dental group and a consumer electronics brand. Medical and real estate offices and small businesses are also served.

Key facts

  • Founded: 1972
  • Based in: United States
  • Compliance: HIPAA-compliant
  • Languages: English and Spanish

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-10. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
1972 (54 years) evidence sent

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