3C Contact Services

3C Contact Services runs a contact centre in Toronto for small and medium-sized businesses across Canada. It answers calls, handles orders and supports customers by phone, live chat and email, with a particular focus on wellness brands and health-related services. Clients can choose shared or dedicated agent models.

What 3C Contact Services offers

• Inbound support — customer service calls, help desk, virtual receptionist and order handling.
• Appointment scheduling — booking, confirmation and reminders by phone, email or chat.
• Email and live chat — managing customer emails and chat conversations.
• Outbound calling — promotional calls and brand awareness campaigns.
• Back-office and process work — metrics tracking and risk identification to improve operations.
• Multilingual support — customer service in more than one language.

Who it works with

Its main clients are health and wellness businesses, but it also serves trades and other small firms, such as a painting company quoted on its site.

Key facts

• Based in: Toronto, Canada
• Coverage: businesses across Canada
• Data handling: customer data stored on a monitored cloud network with restricted access