Call Center Plus

Call Center Plus is an American telephone answering service that describes itself as a boutique operation. Its agents answer each client's line using that client's own greeting and handle far more than messages, from placing orders to reaching on-call staff at night. It says it never passes calls to another centre.

What Call Center Plus offers

• Message taking: calls answered in the client's name, with messages passed on.
• Order taking: placing orders for callers through clients' online shopping carts.
• Appointment scheduling: booking client and patient appointments and making reminder calls.
• Emergency dispatch: contacting on-call personnel at any time of day or night, with escalation support.
• After-hours and small business answering: cover outside office hours and for firms without a receptionist.

Clients

It lists a long run of trades and sectors, including heating and air conditioning, electrical and restoration contractors, locksmiths, towing, trucking, home health and hospice care, veterinary practices, funeral homes, accountants, insurance and security monitoring. Its service pages cover western states such as California, Oregon, Washington, Arizona, Nevada and Alaska.

Key facts

• Based in: United States
• Coverage: western US states including Alaska and Hawaii