Answering Service Care

Answering Service Care is a telephone answering company offering live operators alongside automated call tools. Its listing puts the spotlight on veterinary practices, where it takes overflow calls so front-desk staff can concentrate on the animals and owners in the clinic. The business describes itself as family-run by the Shooster family, with more than four decades in the field.

Services

• Live answering: telephone operators who handle routine calls through to medical emergencies, around the clock.
• Veterinary and medical answering: virtual receptionists for vets and doctors, taking messages and appointment requests.
• Overflow handling: calls not picked up within a set time pass automatically to the answering team.
• Appointment scheduling and bilingual operators: bookings and support for callers in more than one language.
• Automated services: IVR, spam blocking, call recording, follow-me forwarding, voicemail and email marketing.
• Two-way SMS: text messaging with callers.

Clients

The service is aimed at veterinary practices and other healthcare providers, as well as general businesses that need their phones covered.

Key facts

• Ownership: the Shooster family
• Experience: more than four decades in telephone answering