Biscayne Marketing

Biscayne Marketing is a US teleservices company that runs call centre and telemarketing programmes at local and national level. It has offices in Long Island, New York, and Boca Raton, Florida, and serves both large and small companies. A large share of its work supports magazine publishers with circulation programmes for controlled and paid titles.

Services

• Inbound call centre: answering service and inbound customer service.
• Outbound calling: telemarketing, customer acquisition and subscription requalification calls.
• Circulation programmes: new-name and renewal surveys for publishers.
• Internet services and IVR: online programmes and interactive voice response.
• Data and document processing: handling data and paperwork linked to campaigns.
• Reporting: online or emailed reports, customised to each client.

Who it works with

Its clients include magazine publishers and media groups. Testimonials come from Advanstar Communications, Red 7 Media and the NY Daily News, including calling work for Folio Magazine and Audience Development Magazine.

Key facts

• Based in: Long Island, New York, and Boca Raton, Florida, USA
• Other office: St Lucia, Caribbean (listed on an older version of its site)
• Team: 550 agents, as stated on an older version of its site