Top Social Media Monitoring Software for Customer Engagement

Between them, the 8 social media monitoring software on this page cover sentiment analysis (7), competitive analysis (7), trend tracking (7) and dashboard (7). 8 of them have written a profile you can read before you get in touch.

1. 1

   

   Socialbakers Suite

   Social Media Monitoring · Multi-Channel Data Collection · Sentiment Analysis

   Socialbakers Suite is the former name of what is now Emplifi, an AI-enabled social media platform. It covers marketing, commerce and customer care on social channels.

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   Why #1: 3 major incidents in 90 days (status page) · SOC 2 Type II · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

2. 2

   

   Locobuzz

   Social Media Monitoring · Multi-Channel Data Collection · Social Media Metrics

   Locobuzz is a customer experience management platform. It brings social listening, online reputation management and chatbots into one set of dashboards.

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   Why #2: SOC 2 Type II, ISO 27001 · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

3. 3

   

   Brandwatch

   Social Media Monitoring · Social Media Metrics · Sentiment Analysis

   Brandwatch is a suite for analysing online conversation and managing social media. It is part of Cision. It pairs consumer research with publishing and engagement tools.

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   Why #3: ISO 27001, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

4. Also listed, not yet ranked. We hold nothing checkable on these yet that ranks them here: no client review, vetting, award, expert review, or fact stated on their own website (and on a place ranking, where they are based). They follow in order of their TrustList Score. How TrustList ranks · Get vetted, free
5. –

   

   SentiOne

   Sentiment Analysis · Competitive Analysis · Trend Tracking

   SentiOne offers online listening tools and chatbot software. Its listening side tracks mentions of a brand across social media, news, blogs and forums.

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6. –

   

   Awario

   Sentiment Analysis · Competitive Analysis · Trend Tracking

   Awario tracks where a brand is mentioned online. It covers social media, news, blogs, videos, forums and reviews.

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7. –

   

   Konnect Insights

   Social Media Monitoring · Multi-Channel Data Collection · Sentiment Analysis

   Konnect Insights is a social listening and analytics platform that also handles ticketing and social CRM.

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8. –

   

   Postcron

   Social Media Monitoring · Brand Tracking · Post Scheduling

   Postcron is software for scheduling and posting to social media accounts.

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9. –

   

   Sendible

   Social Media Monitoring · Multi-Channel Data Collection · Sentiment Analysis

   Sendible is a platform that gathers social accounts into one hub. It is aimed at agencies managing several clients. It also supports unlimited team users.

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