Locobuzz

Locobuzz is a customer experience management platform. It brings social listening, online reputation management and chatbots into one set of dashboards. It says it serves global brands, including large listed firms.

Features

• Social listening: real-time view of customers, competitors, campaigns and influencers.
• Digital care: a unified inbox with routing to resolve support cases.
• Crisis management: early warning of reputation risks.
• Competitive intelligence: compares a brand with rivals.
• Publishing: schedules posts from a central calendar.
• AI features: reply drafting, workflow automation and aspect-level sentiment.

Customers and markets

Marketing, branding and customer service teams use it across digital channels.

Key facts

• Clients: the vendor cites over three hundred brands
• Trial: a demo can be booked