SentiOne

SentiOne offers online listening tools and chatbot software. Its listening side tracks mentions of a brand across social media, news, blogs and forums. The vendor has been operating for fifteen years.

What SentiOne does

• Social listening: follows keywords in any language across web sources in a chosen country.
• Reputation management: lets teams reply to audiences from the same platform.
• Crisis and opportunity alerts: helps spot problems early and find sales openings.
• Chatbots and voicebots: automate repetitive customer requests, including after call-centre hours.
• Language understanding engine: an intent recognition engine available on-premise or in the cloud.

Customers and markets

Marketing teams and agencies use the listening tools. The vendor names an agency that works with it across fifteen markets in its home region, and the bots serve customer service teams.

Key facts

• Deployment: cloud or on-premise
• Origin: a Polish company, according to press coverage