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Social Media Monitoring Software

Konnect Insights

Omnichannel customer experience platform with social listening, analytics, ticketing and CRM

By Prudence Analytics and Software Solutions

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About Konnect Insights

Konnect Insights is a social listening and analytics platform that also handles ticketing and social CRM. It aims to give brands one view of the customer by unifying care and marketing data.

What Konnect Insights offers

  • Social listening: covers the web, social media and other online sources.
  • Analytics: dashboards on sentiment, share of voice, influence and campaigns.
  • Ticketing and CRM: gathers customer tickets from many channels in one place.
  • Publishing: posts content from the same tool.
  • Benchmarking: compares a brand with competitors, with support for many languages.

Who it works with

Marketing and customer care teams use the same platform.

Key facts

  • Integrations: connects with several thousand other software tools
  • Languages: over one hundred and ninety supported

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-29. Organic ranks only; sponsored placements are never ranks.

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