CCS

About CCS

Small Business Answering Service

Customer Contact Services

Here for you and your customers 24 / 7 / 365

Answering Services, Call Center Services, and

Live Virtual Receptionist Services

There for companies of all shapes and sizes

Call Center Outsourcing is an important service that CCS takes pride in delivering for your customers Founded in 1972, CCS has comprehensive Call Center Services

24 Hour Answering Services

We offer 24/7 answering services, 365 days a year, which means your options are endless: Full coverage, business hours, after-hours, weekends, overnights, and holidays We’re here when you need us!

IT Managed Services & IT Consulting Services

CCS’s IT outsourcing division, TechFIT, provides essential IT Service Management options available inclusively or adhoc: 50+ Years of Call Center Experience and Expertise Anywhere across the world Nimble Multichannel Cost-Effective North American Based Call Center with Bilingual Answering and Support Service-driven and customer-focused for nearly 50 years

First Call Resolution (FCR)

The Right Call Center Services For You

Some call centers promise the sun, moon and stars to get your business But we are truly dedicated to our customers By harnessing the power of technology and the professionalism of our experienced team we create a premier customer experience And our clients are over the moon about it

I switched to Customer Contact Services about six months ago after continuous problems with my previous answering service I have found them to be very knowledgeable and courteous to my patients, staff, and physicians They always pay close attention to our instructions and last minute changes ” As the CEO of an emerging global medical device company, my team and I need to be available to our customers 24 hours a day As our valued partner, we rely on CCS to prioritize the urgency of our calls, resolve our issues swiftly, accurately and on the first attempt CCS has exceeded our 24x7x365 call center needs with great service, fast response times and a professional support team " I was nervous and concerned about relinquishing some of the aspects of “customer contact” to an outside party Now I’m wondering why I didn’t do it sooner! Thank you CCS!” Our business runs 24/7 including all major holidays servicing a large customer base and multilingual workforce CCS has been a valued partner since 2004 as our on-call "office staff" handling the overnight call volume for our recruiters and client service reps Thanks CCS for allowing us to get some sleep!”