Callsite Solutions

Callsite Solutions is a Salvadorean contact centre serving customers in North, Central and South America from El Salvador. It focuses on customer care and sales and offers a range of business support work, with bilingual English and Spanish agents.

What Callsite Solutions offers

• Customer support and tech support: help for the client's own customers.
• Sales and lead generation: outreach and pipeline building.
• Appointment management: scheduling services and customer call-backs.
• Customer relations management: handling account contact.
• Information services: answering questions for callers.

Clients

The company builds teams from small groups of five agents up to two hundred, and adjusts as operations grow. It presents itself to businesses that want a nearby team with a neutral English and Spanish accent.

Key facts

• Based in: El Salvador, Central America
• Languages: English and Spanish
• Team size options: five to two hundred agents
• Infrastructure: fibre connectivity