Answer Carolina

Answer Carolina is a call centre in Columbia, South Carolina, which also trades as Call 4 Health. It runs around the clock and focuses on healthcare, taking calls for physician practices and hospitals, while also serving restaurants and small and mid-sized businesses. The website says it has worked in healthcare communication for over two decades.

What Answer Carolina offers

• Medical answering: after-hours and overflow calls, urgent message dispatch to on-call staff, and patient enquiries.
• Nurse triage: telephone triage nurses assess symptoms using evidence-based protocols and recommend care.
• Patient access scheduling: appointment booking, reminders across several channels and live agent support.
• Outreach campaigns: satisfaction surveys, preventive care promotion and chronic care support.
• Clinical trial support: pre-screening, eligibility checks, round-the-clock call handling and retention work.

Clients

Healthcare providers and physician practices, restaurants that need reservation booking, and small and mid-sized businesses.

Key facts

• Based in: Columbia, South Carolina
• Compliance: HIPAA-compliant services
• Technology: web-based terminals running the Amtelco Infinity system