EDVLAB Communications

Outbound telephone campaigns are the work of EDVLAB Communications, a call center that runs telephone marketing, direct marketing and dialogue marketing for businesses. The company has call centers in several German cities, including Stuttgart, Berlin, Hamburg, Munich, Cologne and Frankfurt, and it presents itself as an international team that has worked for clients over several years.

Outbound calling for customer acquisition

The core service is outbound telephone work. The firm says it wins new customers for clients, qualifies address lists so that a client calls the right contacts, invites people to trade fairs and carries out follow-up calls after a campaign. Service evaluations, in which customers are asked how they rate a product or service, are also part of the outbound offer.

Native speakers for calls in many countries

A central point in the company's description is its use of native speakers. It says that calls made in a customer's own language are received more warmly than calls in English, and that the quality of the conversation and the emotional tone of the call both improve when the caller speaks the local language. The company describes this as the reason its calls tend to produce better results.

Campaigns across Europe, the Americas and Asia

EDVLAB says its call centers can reach contacts in many countries. Its work is described as covering Western Europe, including Italy, Spain, the United Kingdom, France, Austria, Portugal, Ireland and Switzerland, and Scandinavia, along with Eastern European markets such as Hungary, Russia, Poland and the Czech Republic. The company also lists Japan, Korea, China and Turkey, Canada and the United States, and Brazil, Argentina and Mexico as markets its agents can reach.

Languages the agents speak

The agents speak a wide range of languages, which the company lists as Italian, Spanish, English, French, Portuguese, Swedish, Finnish, Danish, Norwegian, Hungarian, Russian, Polish, Czech, Japanese, Korean, Chinese and Turkish. Language coverage is central to how the firm sells its outbound service to companies that want to reach markets beyond their home country.

Mailings, follow-up and training

Beyond calling, the firm plans and runs mailing campaigns and then uses calls to follow up on them and to evaluate the response. It also offers telephone training on the client's own premises, which is intended to support the client's internal team rather than replace it.

Who uses the service

The company says its telephone marketing suits businesses across the German-speaking market, with the cities it names reflecting where its call centers are based. Clients are companies that want new or existing customers reached in several countries through a single partner.

EDVLAB Communications is an outbound call centre that runs telemarketing, direct marketing and dialogue marketing campaigns. Its agents are native speakers, so calls are held in each customer's own language.

What EDVLAB Communications does

• Customer acquisition: outbound calls to win new customers and qualify address lists.
• Telemarketing and follow-up: telemarketing, follow-up calls and service evaluations for client campaigns.
• Mailing campaigns: planning and running mailings, with calls that follow them up.
• Trade fair invitations: outbound calls to invite contacts to trade fairs.
• Telephone training: on-site telephone training that supports a client's own team.

Clients

Its agents work in many languages for clients who want to reach contacts in several countries.

Key facts

• Call centres: Stuttgart, Berlin, Hamburg, München, Köln and Frankfurt
• Languages: native speakers in many foreign languages