bluepartner GmbH

A Berlin service that answers the phone for other firms

bluepartner is a German office services company based in Berlin. Its main job is to take calls, e-mails and web form enquiries for other businesses, so that callers reach a person and not a recorded message. The firm calls the idea a replacement for the answering machine and for call forwarding that leads nowhere. Its work is done in German, and it can also record out-of-office notes in English.

What the team takes over

The services it lists for clients are:

• a secretarial service that keeps a client reachable
• holiday and sickness cover that spares a client's customers any gap
• forwarding of the information a client asks for, including digital post
• screening calls and putting through the important ones
• longer opening hours than the client's own office keeps
• extra capacity at busy times
• relief for the client's own secretaries in handling mail
• call-backs to customers on request
• replies to written enquiries

Beyond reception, the firm also takes on general back-office tasks. It offers two service packages, called bluepartner office and bluepartner plus.

A view on service quality

The company's articles argue that good service has little to do with friendliness alone and that poor service costs more than many assume. It says customers want a human voice on the telephone and an office manager who has answers, and it contrasts this with anonymous call centres and freephone lines that only take messages. It reports a top-level Platinum certificate for its services.

Community and sustainability stance

bluepartner says it supports the United Nations 2030 Agenda and takes part in the German Diversity Day, presenting both as part of what it stands for. It also recruits and trains its own agents and secretaries in house.

The service suits smaller businesses wishing to hand their reception and telephone duties to others, and any firm that needs a dependable first point of contact.

bluepartner GmbH is a German office-services company in Berlin. It answers phone calls, e-mails and web enquiries on behalf of other businesses, so callers always reach a person rather than a machine.

Services

• Secretarial service: a reachable front office for clients' customers.
• Call handling: filters important calls and passes them through.
• Extended availability: covers the hours when a client's own office is closed.
• Holiday and sickness cover: stands in when staff are away.
• Information forwarding: passes on requested details, including digital post.
• Back office tasks: general office work taken over by the team.

Who it works with

Small firms and other businesses that want to outsource reception and phone work. The company works in German and can also set up English messages.

Key facts

• Based in: Berlin, Germany
• Products: office and plus service packages
• Languages: German, with English absence notes