Locobuzz Solutions

Locobuzz Solutions builds software that helps brands follow what customers say online and respond to it. The Indian company's platform joins social listening, digital customer service and reputation tracking, using AI to sort, prioritise and draft responses.

What Locobuzz Solutions offers

• Brand intelligence — live tracking of brand health, campaign impact and share of voice.
• Digital care — a unified inbox with AI routing so support teams can handle issues from every channel.
• Competitive and market research — benchmarking against rivals, sentiment and trend analysis, and audience insight.
• Crisis alerts — early warning of emerging risks based on meaning rather than only keywords.
• Reply and quality tools — suggested replies matched to tone and context, and checks that flag risky responses and uneven agent work.
• Multi-location view — performance per store or branch, plus rule-based workflows for responses, assignments and surveys.

Who it works with

The company says more than 350 global brands use the platform. One stated case covers patient experience and reputation across 72 hospitals.

Key facts

• Based in: India
• Clients: over 350 brands, as stated