Textline

Textline gives business teams a way to text customers instead of phoning them, with every conversation landing in a shared inbox. The company is based in the United States and stresses security and compliance as the core of the product.

What Textline offers

• Team inbox — live web chat, SMS and social media messages in one place, with as many users as needed replying.
• Multiple numbers — separate departments with their own numbers, useful for several locations or distinct support and marketing lines.
• Automation — configurable automated workflows for routine messages.
• Personalisation — tools for tailoring mass messages so they read as one-to-one.
• Performance tracking — SMS metrics and reporting on team results.

Who it works with

Textline serves customer support, sales, marketing and logistics teams, from small groups to large enterprises. It also integrates with other business tools, including a partnership with Freshdesk on a recent webinar.

Key facts

• Based in: United States
• Channels: SMS, web chat and social media
• Account options: a free account with no card required