Appsbd

Appsbd is a Bangladesh software maker whose main product here is a support desk application that businesses install on their own server. It handles support tickets, turns emails into tickets and lets staff collect payments against a ticket.

What Appsbd offers

• Email piping — a new email opens a ticket and replies to that email are added to it, with no login needed.
• Multichannel inbox — conversations from email, chat, phone, social media and a website handled in one place.
• Payments on tickets — agents can request a payment, such as a hosting or maintenance charge, through PayPal.
• Knowledge base and live chat — self-help articles, suggested answers and a chat channel.
• Remote login and WordPress plugin — users of another service or a WordPress site can sign in with their existing accounts; the tool also links with the Elite Licenser plugin and blocks hosts using bad licences.
• Simple installer — set up without programming knowledge.

Key facts

• Based in: Bangladesh
• Hosting: self-hosted
• Languages: English, Chinese, German, French, Arabic and many others, with right-to-left support