Telavox

Telavox is a cloud communications platform sold mainly through telecom operators, who rebrand and resell it to their own business customers. It brings telephony, messaging, meetings and contact centre tools into one workspace.

The company describes its approach as telco-first, with the network operator at the centre of the offer. Its newer layer, which it calls a Conversational OS, aims to move conversation data into the systems customers already work in.

What Telavox offers

• White-label communications suite — a unified communications service that operators package under their own name.
• Phone systems — fixed and mobile telephony with PBX features.
• Collaboration — chat, video and meetings in a single app.
• Contact centre — customer service tools, including a Call Center Pro option.
• Integrations — links to the other business systems a customer already runs.
• Operator services — billing and operations support, international transit and numbers, and MVNO as a service.

Who it works with

Operators and dealers are the main route to market, and the platform serves small businesses, mid-market firms and enterprises. Service providers can also join its partner programme.

Key facts

• Model: white-label, sold through operators and partners
• Company sizes served: small business, mid-market and enterprise
• Support: customer success managers and certified partners