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Contact Center Software

Cisco Unified Contact Center Express

Cisco contact centre software with interactive voice response for teams of up to 400 agents

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About Cisco Unified Contact Center Express

Cisco Unified Contact Center Express is contact centre software from Cisco. It is described as secure, available and sophisticated, and as simple to deploy and manage.

What Cisco Unified Contact Center Express offers

  • Contact centre handling — software to receive and route customer contacts to agents.
  • Interactive voice response — IVR ports for automated call handling before a caller reaches a person.
  • Agent capacity — supports up to 400 agents and IVR ports.
  • Straightforward deployment — designed to be set up and administered without heavy effort.

Who it works with

Small and mid-sized contact centres that need a managed customer-service setup. Cisco also offers its software through a single enterprise agreement across the whole portfolio.

Key facts

Profile written by TrustList from the business's own published information, Oct 2026.

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