Skip to content
TrustList
Ec3 logo
Call Center Company

Ec3

Durban contact centre outsourcing for sales, retention, customer care and back-office work

Write a review
Visit WebsiteGet a quoteWrite a Review
Own this listing? Claim it
Ec3 cover

About Ec3

Ec3 is a contact centre outsourcing company based in Umhlanga, Durban, South Africa, serving global brands. It runs sales, retention and customer service teams, combining human agents with AI tools such as chatbots and sentiment analysis.

Services

  • Retention and reactivation: calls to win back lapsed customers and keep existing ones.
  • Customer service: inbound support across phone, webchat, WhatsApp and social media.
  • Sales outsourcing: outbound sales campaigns and appointment setting.
  • Collections: recovering payments on behalf of clients.
  • Back office and KYC: administration and KYC customer identity checks.
  • Value-added products: white-label product development for clients.

Clients

Global brands in telecom, finance, gaming and retail.

Key facts

  • Based in: Umhlanga, Durban, South Africa
  • Founded: 2013
  • Facility: 900 seat centre
  • Compliance: GDPR and POPIA compliant
  • Experience: 30 years in contact centres

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-26. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
2013 (13 years) evidence sent

Request a demo or quote from Ec3

Protected by reCAPTCHA - Google Privacy Policy and Terms apply.

By sending, you agree we may share your request and contact details with the provider once you confirm your email.

Reviews

Write the first review of Ec3

Used it? Your experience helps other buyers decide.

Write a review

Questions & answers

No questions yet. Be the first to ask about Ec3.

Ec3 alternatives

Similar listings buyers compare against this one.

Compare side by side
310 Creative Inc. logo

310 Creative Inc.

B2B marketing agency using HubSpot for inbound and account-based marketing, sales enablement and web design

Beyond Codes Inc. logo

Beyond Codes Inc.

B2B lead generation and appointment setting for technology and services firms across many countries

Big Outsource logo

Big Outsource

Philippines outsourcing provider supplying call centre agents, back office staff and technical support to overseas companies

EURODESK logo

EURODESK

Multilingual IT service desk, 24/7 monitoring, application management and customer care outsourcing

Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.