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Call Center Company

Apifonica

Communication automation platform offering voice and messaging agents, SMS campaigns, calling and phone numbers

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About Apifonica

Apifonica is a customer communication platform that combines AI voice and chat agents with SMS, calling and number services. It runs on the network of a German licensed telecom carrier in its group, so voice, messages and numbers sit on one system. The company has been operating for over ten years.

What Apifonica offers

  • AI agents — voice and chat assistants that identify callers, update records and open support tickets.
  • Messaging — SMS, cross-channel campaigns and transactional messages with delivery tracking.
  • Voice — carrier-level calling, SIP trunking, cloud PBX and a programmable voice API.
  • Phone numbers — local, toll-free and international numbers, with number masking to protect privacy.
  • Integration — connection to CRM and ERP systems.
  • Onboarding — its analysts and engineers design the solution and train the client team.

Who it works with

Businesses across Europe and beyond, with past campaigns for recruiters, taxi and sports organisations.

Key facts

  • Hosting: Frankfurt, Germany
  • Certification: ISO/IEC 27001:2022
  • Number coverage: more than one hundred countries

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Certifications and partner status
ISO 27001 evidence sent

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