Boomerang Marketing Solutions

MULTI-CHANNEL OUTBOUND & INBOUND CONTACT CENTER

We offer multiple touch points, to ensure exceptional and efficient services.

Here's Why You Should Partner with Boomerang SA

Make a social impact while sourcing international quality BPO, CX and contact centre services at an attractive price point. Boomerang SA delivers measurable value to our clients by working closely with them on their business objectives as an expert outsource services and contact centre provider. We dedicate the people, processes, technology, and a fantastic company culture to give you a competitive edge. If you're looking to outsource your customer services and sales, acquisition, back office, or administration processes then look no further.

Boomerang Is Proudly South African,

With a Global Footprint.

Launched in Cape Town in 2005, we have proven ourselves to be reliable, dedicated and adept at

delivering world-class Customer Experience (CX). South Africa is fast becoming one of the most sought-after BPO regions globally, with the country being recognized as the top BPO outsourcing destination in 2021 and 2022. At Boomerang SA our people, organisational culture and deep domain expertise set us apart as the ultimate partner in outsourced contact center and business processes outsourcing. ✔ Customer Acquisitions ✔ Customer Retentions Services ✔ Customer Experience Solutions ✔ Multiple Touchpoints ✔ Voice, Text, Email & Webchat ✔ Technology Redundancies

BUSINESS PROCESS OUTSOURCING (BPO) SERVICES

✔ Customer Service Operations ✔ Sales Service & Operations ✔ Sourcing & Procurement ✔ Talent & HR management ✔ Compliance Finance & Accounting ✔ Quality Management ✔ Source, Recruit & Train ✔ Skills & Competency Workshops ✔ Talent Development Initiatives ✔ Learnership programme ✔ Staff Recognition & Rewards ✔ Leadership Academy

Boomerang SA was founded in 2005 and is a South African homegrown success story.

The company operates in the flourishing BPO sector and has a global footprint. Initially providing guest loyalty programme and contact center services for a prominent hospitality company. Boomerang SA has extended its services over the years to include clients operating in telecommunications, retail, e-commerce, insurance, automotive, customer acquisitions, loyalty or member subscription sectors. Through our focus on human resource development, continued process improvements, client centric services delivery and the adoption of progressive technologies, we stand tall within the BPO arena. Boomerang SA is a dynamic, results-driven outsource contact center, employing hundreds of full-time employees. We hold strong to our company vision to always create meaningful people connections for our clients, their clientele, and our own teams. We are proud of our company culture and the role we play in providing career and development opportunities to unemployed and underemployed people in our local communities. Our first and most important customers are our employees, who are the heart and soul of our business. The company is a FSCA authorised financial services provider. Boomerang SA is ISO9001:2015, ISO27001 certified, PCI compliant and offers a 100% quality assurance guarantee. We continue to receive accolades, awards and recognition for providing quality services, for being a reliable and sustainable contact center and BPO business partner.

Our Clients Love Us.

Our Culture Shines Through.

Boomerang SA has a flat organisational structure.

The passion we have and the freedom with which our team members flaunt their authentic selves have our clients captive, in a good way.