Big Outsource

Big Outsource is an outsourcing provider in the Philippines that sets up call centre and support teams for companies abroad. It positions itself as friendly to start-ups and growing businesses that need staff quickly.

What Big Outsource offers

• Call centre teams — ready-made groups of agents trained to speak for the client's brand.
• Technical support — a pool of support staff for customer help desks.
• Back office support — administrative roles taken off the client's plate.
• Dedicated staffing — staff working only for one client, for firms short of in-house talent.
• Shared agents — a lighter option for companies with modest call volumes.
• Staff leasing and virtual captive centres — for companies wanting their own presence in a lower-cost country.

Who it works with

Start-ups, growing companies and organisations with steady but irregular workloads that want to outsource IT or business processes.

Key facts

• Based in: the Philippines
• Model: dedicated, shared and leased staffing