iCall Services

iCall Services is a call centre outsourcing company that manages customer interactions on behalf of other businesses. It handles both B2B and B2C contacts through channels including phone, live chat, email and social media, and says it can provide round-the-clock coverage.

What iCall Services offers

• Customer care — handling general enquiries, order assistance and request processing.
• Inbound sales support — support intended to help convert enquiries into sales.
• Outbound solutions — services including lead generation, market research, telesales and scheduled callbacks.
• Technical support — support desk services for product and service questions.
• Back office support — administrative and back-office processing on behalf of clients.

Who it works with

The company has worked with internet, retail, catalog and direct marketing businesses, and describes serving both business and consumer customers across various industries.

Key facts

• Experience: more than 20 years working with internet, retail, catalog and direct-marketing clients
• Availability: support offered 24 hours a day, 7 days a week