CALLITY

Callity is a call centre and business process outsourcing company operating in Romania, with more than twenty years of experience. It takes on customer care, sales by phone and back office work for other businesses, and it highlights lead generation and e-commerce support.

Products and services

• Customer care: inbound and outbound support round the clock.
• Telesales: phone sales teams that qualify leads and convert them into contracts.
• Lead generation: finding and qualifying business decision makers.
• Debt collection: receivables recovery that follows the law.
• Back office and BPO: data processing, database administration and administrative support.
• Direct marketing: e-mailing, SMS and direct mail campaigns.

Who it works with

Online shops, industrial firms, banks and insurers are among the sectors described. For e-commerce clients it answers calls, e-mails and messages and copes with seasonal peaks.

Key facts

• Based in: Romania
• Experience: over 20 years
• Data handling: processes follow data protection rules
• Other services: mystery shopping, surveys and database rental