Gexel Telecom

Gexel Telecom, operating as GEXEL, runs contact centres and business process outsourcing from its base in Montréal. It was founded in 1998 in Québec and combines a local team in Canada with sites in Morocco and South Africa, a model it calls SmartSourcing. Its multilingual agents handle calls and other channels mainly for North American consumers.

What Gexel Telecom offers

• Customer service: inbound and outbound calls in several languages, including technical support, order taking and appointment booking.
• Sales and lead generation: telemarketing, customer acquisition and retention campaigns, and satisfaction surveys.
• Back-office support: handling email and chat, monitoring social media, reporting and updating databases.
• Cloud contact centre platform: a hosted platform for running contact operations.
• Process automation and AI: automated communication tools and voice analytics for quality assurance.
• IT outsourcing: outsourced IT services for clients.

Customers and markets

It serves clients in North America and names telecommunications, retail and distribution, travel, insurance, and technology and green energy among its sectors.

Key facts

• Founded: 1998
• Based in: Montréal, Canada
• Sites: Canada, Morocco and South Africa
• Services: 24/7 coverage with business continuity