BPO Service Company

Gexel Telecom

Montréal contact centre and BPO provider offering multilingual customer service, sales and back-office support

Visit Website Get a quoteRequest a demo / quote Write a Review

TrustList summary

Gexel Telecom, operating as GEXEL, runs contact centres and business process outsourcing from its base in Montréal. It was founded in 1998 in Québec and combines a local team in Canada with sites in Morocco and South Africa, a model it calls SmartSourcing. Its multilingual agents handle calls and other channels mainly for North American consumers.

What Gexel Telecom offers

Customer service: inbound and outbound calls in several languages, including technical support, order taking and appointment booking.
Sales and lead generation: telemarketing, customer acquisition and retention campaigns, and satisfaction surveys.
Back-office support: handling email and chat, monitoring social media, reporting and updating databases.
Cloud contact centre platform: a hosted platform for running contact operations.
Process automation and AI: automated communication tools and voice analytics for quality assurance.
IT outsourcing: outsourced IT services for clients.

Customers and markets

It serves clients in North America and names telecommunications, retail and distribution, travel, insurance, and technology and green energy among its sectors.

Key facts

Founded: 1998
Based in: Montréal, Canada
Sites: Canada, Morocco and South Africa
Services: 24/7 coverage with business continuity

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

Gexel Telecom is ranked on 5 TrustList rankings: #2 on 1, #5 on 1, #8 on 1, #21 on 1 and #35 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Gexel Telecom has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 5 rankings

#2of 62
Retail
It is one of 6 here listing hospitality & leisure and one of 7 here listing telecommunications.
Its profile: “It serves clients in North America and names telecommunications, retail and distribution, travel, insurance, and technology and green energy among its sectors.”
Of the top 55 here, 22 also cover business services and 20 also cover financial services; 2 also work in Hyderabad, Telangana, India and 2 also work in Hyderabad, India.
Behind Avanza Outsourcing Solutions, ahead of CPM.
#5of 40
Telecommunications
It is one of 7 here listing retail and one of 9 here listing consumer products & services.
Its profile: “It serves clients in North America and names telecommunications, retail and distribution, travel, insurance, and technology and green energy among its sectors.”
Of the 40 here, 15 also cover information technology and 15 also cover medical.
Behind Fusion BPO Services, ahead of IdeasUnlimited.
#8of 16
Canada
It is one of 7 here listing financial services.
Its profile: “It was founded in 1998 in Québec and combines a local team in Canada with sites in Morocco and South Africa, a model it calls SmartSourcing.”
Of the 16 here, 8 also cover call center and 7 also cover eCommerce; 3 also work in United States and 3 also work in California.
Behind Intercon Messaging, ahead of Exo B2B.
#21of 27
Hospitality and leisure
It is one of 7 here listing retail and telecommunications.
Of the 27 here, 12 also cover consumer products & services.
Behind Gen Leads, ahead of Go4Customer.
#35of 46
Consumer products and services
It is one of 9 here listing telecommunications and one of 12 here listing hospitality & leisure.
Of the 46 here, 17 also cover retail.
Behind GCS Agents, ahead of Go4Customer.