8x8

8x8 provides a cloud communications platform that brings business phone, video meetings, team chat and contact centre tools into one service. Called the 8x8 eXperience Communications Platform, it is designed to join up how companies deal with customers and how staff work together, and it has been named a Leader in Gartner's Magic Quadrant for UCaaS.

Services

• Business phone: local numbers and global calling from a single app, with auto-attendant and voicemail.
• Contact centre: AI-assisted workflows and customer contact over SMS, voice, video and chat apps.
• Video meetings: HD video with screen sharing on desktop and mobile.
• Team chat: messaging that also connects to other chat platforms.
• Microsoft Teams integration: 8x8 Voice and a Microsoft-certified Contact Center that work inside Teams.
• Analytics and integrations: journey analytics across interactions and links to CRM apps such as Salesforce.

Clients

Businesses from small firms with a handful of users to larger teams; it reports over 2 million business users.

Key facts

• Recognition: Leader in the Gartner Magic Quadrant for UCaaS
• Security: end-to-end encryption and compliance certifications
• Infrastructure: 35+ public and private data centres