Contact Center Live

Contact Center Live is a Dutch company that sets up and integrates customer contact software for organisations. Founded by Boudewijn Chamuleau, it combines ready-made and custom tools so that calls, email, chat and social messages are handled in one place, with a growing focus on AI.

Products and services

• AI cloud contact centre: a platform for managing inbound and outbound contacts across channels, with AI transcripts and keyword detection in conversations.
• Zendesk: help desk software that gathers all customer contacts into one searchable system, including AI agents.
• Zoho: business software for sales, decision-making and customer relationships.
• Salesforce integration: routes voice, email, chat and social requests to the right staff inside Salesforce.
• MyQM: coaching and quality monitoring software for contact centre agents.
• VoIP: internet telephony over the client's existing connection, plus Vocalcom channel integration.

Clients

The company serves organisations that deal with customers in shops, online and by phone and want a complete view of each customer.

Key facts

• Based in: Netherlands
• Founder: Boudewijn Chamuleau
• Partnership: MyQM preferred partner since 2020