• Services Contact Center Live Zendesk Zoho My QM Salesforce Voip

OPTIMAL CONTACT VIA THE RIGHT CHANNELS

Towards the ideal customer journey

The success of your organisation and your products or services depends on an optimal customer experience When you make your customers feel heard – whether in a traditional retail environment, online or over the phone – and you are able to offer them a personalised experience, you contribute to the ideal customer journey

Our innovative custom solutions are simple, flexible and complete Enabling you to respond to your customers’ wishes better and better and making your customer contact efficient, affordable and profitable

In view of the rapid technological developments in the field of interactive multichannel customer contact, innovation is a must Contact Center Live is continuously working to respond quickly and effectively to the dynamics of the market and continues to develop new off-the-shelf and custom solutions

Zendesk centralises all your customer contacts, so nothing gets missed anymore and everything is searchable from a single location Whether your customers contact you by e-mail, phone or through a chat session, you can manage all your contacts from one system

A unique and powerful software package for your entire business, developed by a company that wants to change the way you work in the long term Increase sales, make smarter decisions and build better relationships with customers Your life's work, enhanced by Zoho

We have been a MyQM preferred partner since 2020, and we are working to provide agents with the right tools to continuously improve Use the best coaching software to improve service quality

De Native Salesforce integratie leidt Voice, E-mails, Chat, Social media aanvragen naar de juiste medewerkers Uw team werkt dus slimmer met de in Salesforce beschikbare informatie, terwijl uw klanten snel en betrouwbaar de antwoorden krijgen die ze zoeken

Voice over IP, or VoIP, means making phone calls over the internet It’s very simple You use your existing internet connection for all your calls/telephony activities In other words, IP phones work via the internet and not via a telephone network

"Customer contact is not one-time and superficial. It is a continuous process consisting of multiple layers: from communication with the customer to handling and reporting and monitoring. Only by looking at customer contact at all levels can you create a 360-degree customer view and work towards that optimal customer experience."

Rob Wegdam, founder of Contact Center Live

12+ years of experience - 100+ clients helped

Thanks to our pragmatic, no-nonsense mentality and our ability to react quickly, working with us is always efficient, pleasant and personal We live and breathe the optimal customer experience

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