Intercon Messaging

Intercon Messaging is a contact centre in Drayton Valley, Alberta, that answers calls and monitors alarms for organisations across Canada and the United States. It has worked in telephone answering and alarm monitoring since 1996.

Services

• Answering and contact centre services: live handling of calls, texts, chats and emails, including booking appointments.
• Equipment and asset monitoring: alarm notifications routed to a round-the-clock live agent who acknowledges and dispatches them.
• Lone worker monitoring: check-in procedures that keep staff working alone connected and safe.
• Emergency response and dispatch: agents who take the first call in an incident and send the right person, for events such as water main breaks or industrial incidents.

Clients

Sectors named on its site include oil and gas style resource firms, care at home, public utilities, online retailers, animal hospitals and vehicle dealers, along with emergency dispatch users.

Key facts

• Based in: Drayton Valley, Alberta, Canada
• Operating since: 1996
• Coverage: Canada and the United States, with service available at all hours