Intercon Messaging

Contact Centre and Answering Service Solutions

Deciding how to manage your customer service experience is an important decision for any company Our team specializes in delivering quality call management solutions and understands the importance of first impressions So, we treat every engagement as a representation of both our service and our client’s business

Our Contact Centre Solutions >>

Equipment and Asset Monitoring Solutions

Alarm callout systems are only effective if they reach someone and generate a response By routing your alarm notifications through our 24/7 monitoring centre, you ensure each critical alarm notification will be acknowledged by a 24/7 live agent and dispatched appropriately

Our Monitoring Solutions >>

Working Alone Check In and Monitoring Solutions

When your staff are working alone, effective lone worker monitoring can increase safety and reduce your liability Our experienced customer service agents will ensure that your procedures are followed so that your employees remain connected if the unthinkable happens

Our Lone Worker Solutions >>

Emergency Response and Dispatch Solutions

During an emergency, a dispatch agent is the first critical contact in the incident response chain They often determine the required action and dispatch the most appropriate person to deal with issues like water main breaks, industrial incidents or natural disasters

Our Emergency Response Solutions >>

Knowledgeable Agents and Reliable Customer Service

Not all contact centres are the same As an extension of your team, we want to help, and we want to be part of your success

Our team is passionate about customer service and committed to providing outstanding call centre services, helping your business make a great impression with every customer interaction

Where Our Story All Started

Located in Drayton Valley, Alberta, our contact centre provides services across Canada and the United States.

Intercon Messaging has served the telephone answering service and alarm monitoring industry for over two decades Our team has been helping organizations meet their communication needs since 1996

Having one less challenge to worry about, like managing calls, monitoring notifications or ensuring your lone workers are safe, can boost your productivity In a world that demands 100% up-time, Intercon Messaging can provide prompt and professional solutions to improve your availability or keep essential operations running smoothly

How We

Help You We have the experienced staff you can count on Recognizing the importance of seamless, reliable solutions, we provide our agents with the knowledge to efficiently act as an extension of your business From the initial answer phrase to the way we dispatch, our team can customize your account to meet your unique needs

As an award-winning, 24/7 contact centre, our clients know the value and benefit of having Intercon Messaging as their one-stop vendor partner They can feel confident knowing that their account is managed by a professional customer service representative focused on delivering quality and excellence

You are in good company when you partner with Intercon Messaging

From oil and gas companies to small businesses, we work with organizations on their journey to optimize their customer service and operational processes

“When we found Intercon, it seemed like a win-win situation We felt that outsourcing our phone system could keep costs down Plus, we did not have a great phone system, while Intercon already had a very advanced system We felt that we could leverage their staff and technology to set up for 24/7 monitoring, and then we didn’t have to pay salaries or set aside office space ” “Our thanks and gratitude to the individuals who staffed the call center during our recent project, which required help desk support The feedback received about the staff from our callers was incredibly positive We heard nothing but praise and high compliments about their professionalism, patience, courtesy, cheerfulness and efficiency ” We work hard so we can feel like we "deserve" to rest on weekends, days off or vacations And even while on vacation, we work hard at enjoying ourselves and having fun It can all be very exhausting And when do we have time to REALLY rest? When we retire? How many of us are "running on fumes"? Consumers often say that customer service is not what it used to be, and thanks to innovative customer service solutions, like those offered by Intercon Messaging, the opportunity to retain customers and secure new ones along the way, has become easier to do

As the end of 2022 draws near, my team and I want to connect, thanking all of you for another amazing year of loyalty, trust and kindness The success of Intercon Messaging is based on the relationships our team has built with our clients and vendors, and we really wouldn't be where we are without you