Interactions LLC

Interactions LLC develops conversational AI that automates customer care conversations for big companies. Following its move into SoundHound AI, it forms part of a wider voice and agentic AI offering for customer service.

What Interactions LLC offers

• Virtual assistant: handles complex customer requests on the channels people choose, from phone to digital.
• Human-assisted understanding: human reviewers stay in the loop so the system keeps learning and its decisions can be audited.
• Orchestration: links AI, company systems and live agents into one customer service flow.
• Managed delivery: a cloud-based service covering initial design, implementation, continuous training, security and compliance.
• Contact centre relief: takes on data gathering, password resets and payment processing to reduce pressure on agents.

Clients

Enterprises with large contact centres, including businesses that face sharp seasonal spikes in demand.

Key facts

• Owner: SoundHound AI
• Channels: voice and digital