Connect Centre Group

Connect Centre Group runs an outsourced contact centre from Singapore, covering customer service and back-office work for other companies. Set up in 2004 as one of the first contact centres in the region built on a social enterprise model, it now serves clients in Singapore, Malaysia and Indonesia.

What Connect Centre Group offers

• Customer service — inbound handling of customer queries on behalf of client brands.
• Fault reporting and technical support — logging faults and helping callers with technical issues.
• Telesales and telemarketing — outbound calling campaigns.
• Emergency response — handling urgent calls for clients such as facilities managers.
• Back-office administration — outsourced admin tasks alongside contact work.
• Omni-channel contact — phone, SMS, email, live chat, WhatsApp and AI chatbots.

Who it works with

Clients come from industrial equipment, engineering, healthcare, telecommunications, facilities management, food and beverage, financial services, IT and consumer goods.

Key facts

• Based in: Singapore
• Founded: 2004
• Coverage: Singapore, Malaysia and Indonesia
• Languages: multilingual support