Anomaly Squared

Anomaly Squared runs outsourced contact centre services from Greensboro, North Carolina. Its focus is on answering and qualifying sales calls, following up leads and screening people for studies, with agents working both on site and from home.

Products and services

• Inbound calling: answers calls generated by traditional and digital media campaigns, qualifies them and routes them to the client's sales staff.
• Outbound calling: contacts web leads quickly and makes follow-up calls so prospects are not missed.
• Lead management: qualification and management of sales leads on behalf of the client.
• Patient recruitment: finds and pre-screens suitable subjects for clinical trials and surveys.

Clients

Companies that want to outsource call handling and lead follow-up, and research organisations running clinical trials or surveys. Agents are assigned to a client's account and act as an extension of its sales team.

Key facts

• Based in: Greensboro, North Carolina, United States
• Team: several hundred representatives, on site and remote
• Centres: domestic US contact centres