FGC+

FGC+ is an outsourcing company that builds and manages offshore teams for businesses that want to scale their operations. Its pitch centres on taking staffing and management burdens off the client.

It frames its work as a people-focused approach to business process outsourcing, and says it will set up a dedicated team for service areas not already on its list.

Products and services

• Customer service: support, order handling, large call centres, reservations, product listing and dispatching.
• Technical support: help desk and end-user support for technical questions.
• Medical support: medical billing and coding, credentialing, denial management and eligibility checks.
• Accounting services: bookkeeping, invoicing, collections and quality assurance.
• Data management: data entry, order processing, invoicing and analytics.
• Human resources: listed as a further service area.

Who it serves

Growing businesses, including logistics and distribution firms, that need extra back-office or customer-facing capacity. Client comments on its site mention order entry and customer service work.

Key facts

• Model: dedicated offshore teams with local management oversight
• Service areas: customer, technical, medical, accounting and data support