BPO Service Company

CX Skills

Australian training provider for customer service, contact centre, sales and workforce management teams

Visit Website Get a quoteRequest a demo / quote Write a Review

TrustList summary

CX Skills runs training courses for customer service staff, call and contact centres, and customer experience teams. Its programmes are delivered live online to learners across Australia, New Zealand and the Asia Pacific, or in person at a client's workplace, with self-paced options too.

What CX Skills does

Customer service training: phone, reception, face-to-face and email skills, including handling difficult conversations.
Sales and collections: inbound phone sales, discovery, objection handling and recovering overdue payments.
Contact centre operations: courses on running a centre, omnichannel service, quality frameworks and coaching agents.
Workforce management: forecasting and scheduling courses for practitioners and team leaders.
Customer experience: introductory and team-leader courses on designing better customer journeys.
Team leader development: management basics, coaching and quality management for new leaders.

Customers and markets

The provider trains single staff members, small groups or whole teams, and runs private corporate sessions. Courses are aimed at phone-based staff, receptionists, contact centre agents, team leaders and workforce planners in any industry.

Key facts

Based in: Australia
Delivery: live online via Zoom, onsite, or self-paced
Regions served: Australia, New Zealand and the Asia Pacific

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

CX Skills is ranked on 4 TrustList rankings: #1 on 1, #15 on 1, #16 on 1 and #22 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. CX Skills has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 4 rankings

#1of 12
Asia
It is the only one of the 12 here listing call centre and customer service.
Its profile: “Its programmes are delivered live online to learners across Australia, New Zealand and the Asia Pacific, or in person at a client's workplace, with self-paced options too.”
Of the 12 here, 5 also cover creative and 3 also cover lead generation; 2 also work in Europe.
Behind Beyond Codes, ahead of DemandCurveMarketing.
#15of 37
Customer service
It is the only one of the 37 here listing energy and phone-based.
Its profile: “CX Skills runs training courses for customer service staff, call and contact centres, and customer experience teams.”
Of the 37 here, 18 also cover outsourcing and 9 also cover call center; 3 also work in Dublin and 2 also work in North Yorkshire.
Behind Customer Support Philippines, ahead of Ensomerge.
#16of 87
Training
It is the only one of the top 72 here listing workforce management and one of 3 here listing live chat.
Its profile: “CX Skills runs training courses for customer service staff, call and contact centres, and customer experience teams.”
Of the top 72 here, 14 also cover medical and 12 also cover security; 3 also work in United States and 3 also work in Dubai.
Behind ConSol Limited, ahead of CyfutureBPO.
#22of 18
Australia
It is the only one of the 18 here listing learning and one of 2 here listing retail.
Its profile: “Its programmes are delivered live online to learners across Australia, New Zealand and the Asia Pacific, or in person at a client's workplace, with self-paced options too.”
Of the 18 here, 5 also cover energy and 4 also cover video; 3 also work in Asia and 3 also work in Melbourne.
Behind CUROCORE, ahead of Direct Sourcing Solutions.