CX Skills

CX Skills runs training courses for customer service staff, call and contact centres, and customer experience teams. Its programmes are delivered live online to learners across Australia, New Zealand and the Asia Pacific, or in person at a client's workplace, with self-paced options too.

What CX Skills does

• Customer service training: phone, reception, face-to-face and email skills, including handling difficult conversations.
• Sales and collections: inbound phone sales, discovery, objection handling and recovering overdue payments.
• Contact centre operations: courses on running a centre, omnichannel service, quality frameworks and coaching agents.
• Workforce management: forecasting and scheduling courses for practitioners and team leaders.
• Customer experience: introductory and team-leader courses on designing better customer journeys.
• Team leader development: management basics, coaching and quality management for new leaders.

Customers and markets

The provider trains single staff members, small groups or whole teams, and runs private corporate sessions. Courses are aimed at phone-based staff, receptionists, contact centre agents, team leaders and workforce planners in any industry.

Key facts

• Based in: Australia
• Delivery: live online via Zoom, onsite, or self-paced
• Regions served: Australia, New Zealand and the Asia Pacific