CX Skills

March 2023 How to Assess and Coach Contact Centre Agent Performance

Learn how to assess and coach Contact Centre Agents for performance in this March 2023 training course delivered online by global expert Daniel Ord Suitable for all contact centres!

March 2023 Workplace Resilience Essentials

Arm your employees with essential workplace resilience skills in this 3-hour online course delivered in March 2023 by global expert Workplace Wellness expert Nant Nissen – suitable for all employees!

Contact Centre Omnichannel Service March 2023

Learn how to handle customer service across multiple channels in this March 2023 class suitable for all contact centre/customer-facing employees

March 2023 Customer Service Phone Professionals

Supercharge your employee’s customer service skills with our March 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees

March 2023 WFM for Contact Centre Team Leaders

A ‘must’ for all Team Leaders – Learn the basics of Call Centre Workforce Management in this one-day March 2023 WFM for Contact Centre Team Leaders training course

March 2023 Customer Service Phone Essentials

The March 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees

March 2023 Customer Service Reception Essentials

The March 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all employees and industry sectors

March 2023 Customer Service Reception PRO

Covering Face-to-face, phones and emails, this March 2023 Customer Service Reception PRO course is suitable for all businesses

April 2023 Workplace Resilience Essentials

Arm your employees with essential workplace resilience skills in this 3-hour online course delivered in April 2023 by global expert Workplace Wellness expert Nant Nissen – suitable for all employees!

April 2023 Quality Framework for Contact Centres

Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our April 2023 online course delivered by global expert Daniel Ord

April 2023 WFM for Practitioners

Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign

April 2023 Contact Centre Management Fundamentals

Learn global best practice contact centre management skills applicable to any inbound contact centre in this 16 hours (4 x 4-hour sessions) online training course delivered by global expert Daniel Ord

April 2023 Inbound Sales Phone Professional Course

Improve your sales conversions and customer engagement in this April 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees

April 2023 Customer Service Reception Essentials

The April 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email – suitable for all employees and industry sectors

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