Contact Systems

Contact Systems, which now trades as Make.Contact, supplies and supports business telephony and contact centre technology. It describes itself as a Manchester-based voice and data supplier, and its team combines technical skills with customer support work on installation projects and ongoing service.

Products and services

• Contact centre as a service: a cloud platform that lets agents handle voice, email, chat and social media contacts in one place.
• Unified communications: one tool for calls, messaging and meetings that works the same across devices.
• On-premise PBX: support for customers running phone systems on their own sites, including Mitel equipment.
• Connectivity: network links underpinning cloud voice services.
• Managed services: scalable support contracts to keep systems running.
• Reporting tools: real-time views of customer interactions.

Clients

Customers quoted on its site include an insurer, a mortgage broker and Winn Group, a legal firm focused on accident management, for which it designed an omnichannel contact centre.

Key facts

• Based in: Manchester
• Specialisms: Mitel systems, cloud contact centres
• Platforms: works with Puzzel and Broadsoft cloud systems