BPO Service Company

Contact Systems

UK communications firm, now trading as Make.Contact, supplying cloud contact centre and unified communications systems

Visit Website Get a quoteRequest a demo / quote Write a Review

TrustList summary

Contact Systems, which now trades as Make.Contact, supplies and supports business telephony and contact centre technology. It describes itself as a Manchester-based voice and data supplier, and its team combines technical skills with customer support work on installation projects and ongoing service.

Products and services

Contact centre as a service: a cloud platform that lets agents handle voice, email, chat and social media contacts in one place.
Unified communications: one tool for calls, messaging and meetings that works the same across devices.
On-premise PBX: support for customers running phone systems on their own sites, including Mitel equipment.
Connectivity: network links underpinning cloud voice services.
Managed services: scalable support contracts to keep systems running.
Reporting tools: real-time views of customer interactions.

Clients

Customers quoted on its site include an insurer, a mortgage broker and Winn Group, a legal firm focused on accident management, for which it designed an omnichannel contact centre.

Key facts

Based in: Manchester
Specialisms: Mitel systems, cloud contact centres
Platforms: works with Puzzel and Broadsoft cloud systems

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

2 images - click to enlarge

Categories & features

Rankings

Contact Systems is ranked on 1 TrustList ranking at #16.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Contact Systems has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

#16of 52
Cloud
It is the only one of the top 51 here listing softphone and one of 5 here listing responsive.
Its profile: “- Contact centre as a service: a cloud platform that lets agents handle voice, email, chat and social media contacts in one place.”
Of the top 51 here, 14 also cover security and 12 also cover outsourcing; 4 also work in Dubai and 3 also work in Asia.
Behind Call2Dial Inc, ahead of Converga.

As of 2026-10-31. Organic ranks only; sponsored placements are never ranks. How TrustList ranks